Privacy Policy
Effective Date: 21/12/2024
Jam Soup (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and Services. We comply with the UK General Data Protection Regulation (“UK GDPR”) and other applicable data protection laws.
1. Information We Collect
We may collect the following types of personal data:
a. Information You Provide
- Personal details, such as your name, email address, and billing information, when you create an account or contact us.
b. Automatically Collected Information
- Technical data such as your IP address, browser type, and usage data through cookies and similar technologies.
c. Third-Party Information
- Payment information processed by Stripe. We do not store full payment details but may receive transactional data for records.
2. Lawful Basis for Processing
Under GDPR, we process your data based on the following lawful bases:
- Performance of a Contract: To provide the Services you request.
- Consent: When you explicitly agree to receive marketing communications.
- Legitimate Interests: To improve and secure our Services.
- Legal Obligation: To comply with legal and regulatory requirements.
3. How We Use Your Information
We use your personal data to:
- Deliver and manage our Services.
- Process payments and manage your subscription.
- Communicate with you about your account, updates, or promotional offers.
- Analyse usage to improve our website and Services.
- Fulfill legal obligations, such as tax reporting.
4. Your Rights Under GDPR
You have the following rights regarding your personal data:
- Access: Request a copy of your data.
- Correction: Update inaccurate or incomplete information.
- Erasure: Request deletion of your data, subject to legal obligations.
- Restriction: Request limited processing of your data.
- Portability: Receive your data in a commonly used format.
- Objection: Opt-out of specific types of processing, such as marketing.
- Withdraw Consent: Withdraw consent at any time, where processing is based on consent.
To exercise these rights, contact us at [email protected].
5. Sharing Your Data
We do not sell your personal data. However, we may share your data with:
- Service Providers: For example, Stripe to process payments.
- Legal Authorities: When required by law.
- Professional Advisors: Such as accountants or legal consultants, to fulfill our business obligations.
6. Data Security
We implement security measures to protect your data from unauthorised access, alteration, or disclosure. Despite our efforts, no system is 100% secure.
7. Cookies and Tracking Technologies
We use cookies to:
- Enhance website functionality.
- Analyze website usage.
You can manage your cookie preferences through your browser settings.
8. Data Retention
We retain your personal data only as long as necessary to:
- Provide the Services.
- Comply with legal and tax obligations.
9. International Transfers
If we transfer your data outside the UK, we will ensure it is protected by appropriate safeguards in compliance with GDPR.
10. Children’s Privacy
Our Services are not intended for children under 18. We do not knowingly collect data from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal obligations. Significant updates will be communicated via email or on our website.
12. Contact Us
For questions about this Privacy Policy or to exercise your rights, please contact us at:
Email: [email protected]
Postal Address: Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
If you are unsatisfied with how we handle your data, you have the right to lodge a complaint with the UK’s Information Commissioner’s Office (ICO): https://ico.org.uk.